How to have the best home building experience with your custom builder.
Having the best home building experience is what we all desire. While the custom home building process is fun and exciting, it can also be a complex, overwhelming, and emotional experience. Here are a few tips for making your experience easier and the most enjoyable.
Know your builder – It is very important to get to know your builder. Treat your first meeting like an interview. Learn about them, their background, their business, and experience. You are going to be working with this person very closely for the next year, it is important to choose carefully and understand their role in the process.
- Some good personality traits to look for in a builder: a good listener, a good communicator, honest, and field experience. Make sure you are actually talking to the builder not just the sales person!
- Think service because ultimately this person is providing you a service. What are your expectations for service during this process? Ask questions that tell you how they provide good customer service.
- Are they showing a genuine interest in you, your family, and your values? It’s NOT about them, it should be about you!
- Is the builder being up front about how the process works? For instance, let’s say the good, the bad and the ugly! Are they realistic?
Be involved! – This is your home and you’re choosing to build, not buy an already completed home. Depending on how custom you want your home, there can be hundreds of choices that need to be made. Have a realistic expectation of the time that it will take to get it done. In addition, all partners should be involved in the process from beginning to end. This can be difficult as the process is long and everyone is busy. From finding a lot, to picking finishes, or approving the budget, everyone will be happier in the end if they stay in the loop from the beginning.
Know and understand your budget. Make sure your builder goes over your budget in detail and that you understand what is included in each category or allowance. Ask for pictures of what is included and if you don’t like it, tell him. And then ask for a price for what you do like. Try to eliminate the surprises and have a realistic number from the beginning.
Have discipline – The happiest customers are those that stay closest to their original budget. This might be the hardest one because it puts our emotional side against our logical/realistic side! Try to keep your emotions in check. We know that a $6,000 dining room chandler is perfect, and this is the last house you will ever build, but be realistic. How high is it on the priority list? Can it be upgraded down the road? How important is it really going to be in 10 years? We say have a lot of discipline or a big contingency!!
Communication – It is important to have open communication with your team. That includes you, your partner, your builder, your designer, and anyone else involved in the process. Learn early the best way to communicate with your builder and stick to it. Remember, many builders are running multiple jobs or spend most of their time in the field. Try to write down and save up your non-urgent, important items and communicate them all together. Realistically you should be talking to your builder 1-2 times per week throughout the process.
Always keep your eye on the ball – Stephen Covey said “start with the end in mind,” and that is the “ability to envision in your mind what you cannot see with your eyes.” This does a great job of summing up the home building process. Remember what your goal is: to have a beautiful, unique, new home that you designed and helped build! It is a very rewarding process to see a home come together in a place, where just weeks before, was only earth and trees.
Enjoy the process and the outcome!